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Try adding simpler custom collision by placing invisible walls in problem spots. Simpler geometry should mean simpler collisions.
The vertical position of the collider determines how high of a step the puppet can climb up, but if you have something like a fence, the puppet will only barely not be able to get over it and will get sort of stuck halfway. Try lowering the bottom of the collider a bit, or making short walls a bit taller.
Unlikely but Is it possible you accidentally set the “bounce” setting in the physics properties on your walls?
Make sure you don’t have any custom sculpts on your character that are marked as Collidable, as that usually spells trouble.