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Hi, sounds like what you're doing should work. If you tweak the laser scope gadget you'll see a small green debug arrow that shows the surface normal where the laser hits the object. If you then open the tweak menu of the look at rotator you should see a white arrow that is lined up with the green arrow. Hopefully that'll give you enough to work it out. I suspect perhaps the look at rotators arrow is not pointing the direction you think it is relative to the object.
thanks
Matt