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Hi Andy, I gave your suggestions a try. No joy.
The stairs are fairly steep as it's a spiral staircase. I've recorded a video showing the issue.
https://youtu.be/Ldfc6vXi5UM
Note the puppet is half scale (meant to be a kid) but the issue is still there with a full size puppet.
Looking at the video, I'm wondering if it's a collision or ground detection issue with the thin, small steps. I'll do some testing.